Thank you for choosing Dorchase Audio.
1. Eligible Conditions for Returns We only accept applications for exchanges, re-shipments, returns, or refunds under the following circumstances:
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Incorrect items delivered
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Items damaged
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Items with obvious quality defects
2. Timeframe & Process
- Timeframe: Please contact our Customer Service team within 7 days upon receipt of your order.
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Requirements: Please provide your order number, proof of purchase, and clear photos showing the product issues.
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Resolution: Upon verification, we will arrange an exchange, re-shipment, return, or refund based on the situation. Shipping costs incurred due to product defects will be fully covered by us.
3. Non-Returnable Conditions (Not Applicable for Change of Mind)
Please choose your items carefully. We do not offer refunds exchanges for a change of mind.
DORCHASE AUDIO reserves the right of final decision on all return and refund requests.